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Showing 332 reviews
June 04, 2024
SALES VISIT - NEW
Chevrolet of Bend has a solid selection of trucks and a staff that is eager to help find a good fit. Mark Schmid helped me out on a recent purchase and the process was quick and efficient. staff that is eager to help find a good fit. Mark Schmid helped me out on a recent purchase and the process was quick and efficient. More
by dustin.fletcher
Recommend Dealer
Yes
Employees Worked With
Mark Schmid
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Helpful 0
February 05, 2024
SALES VISIT - USED
I had a terrible experience with one of their sales associates. He was rude, arrogant, and dismissive. I emailed their General Manger, General Sales Manager, Business Manger, and Used Car Manager two w associates. He was rude, arrogant, and dismissive. I emailed their General Manger, General Sales Manager, Business Manger, and Used Car Manager two weeks ago and no one has bothered to respond to me. I assume because we are somewhat geographically isolated in Central Oregon and the car shortages they have gotten a real rotten attitude. As the market is correcting they have overpriced cars that have been sitting on their lot for months. It is worth the drive to go out of the area to be treated with respect and get a fair deal. More
by Dissapointed1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jonathan Stewart, Phil Valbert, Joshua Raines, Chris Wilson
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Feb 08, 2024 -
Feb 08, 2024 -
Chevrolet of Bend responded
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
Feb 09, 2024 -
Feb 09, 2024 -
Dissapointed1234 responded
I emailed all four managers twice, January 22nd and February 5th, with my phone number and email address. If you really wanted to respond directly to me you could have.
Helpful 0
December 28, 2023
SALES VISIT - USED
The correspondence with Bend Chevrolet was excellent. I requested information on a vehicle I was interested. They were prompt in letting me know the status of that vehicle. I requested information on a vehicle I was interested. They were prompt in letting me know the status of that vehicle. More
by Jeff
Recommend Dealer
Yes
Employees Worked With
Joe Patnode
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Dec 29, 2023 -
Dec 29, 2023 -
Chevrolet of Bend responded
Thank you so much for taking the time to share your feedback with us, Jeff! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.Sincerely,Christopher Wilson- General Sales Manager
Dec 29, 2023 -
Dec 29, 2023 -
Chevrolet of Bend responded
Jeff, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!Sincerely,Christopher Wilson- General Sales Manager
Helpful 0
September 18, 2023
SERVICE VISIT
The Service department is unethical and the parts department is just flat evil. I got bit 2 times now and will never go back. The first one was a leaking radiator about a year ago. They gouged me abo department is just flat evil. I got bit 2 times now and will never go back. The first one was a leaking radiator about a year ago. They gouged me about 4 times more than I should have paid I found out later. Now, I got a quote for a transmission of $11,000. They charged me $189 for the diagnostic after my coupon which I was led to believe would save me more than the measly $10 they gave me. They had it all day and did not call me. I had to call them at the end of the day. I got a second opinion on the transmission and I am paying $6500 to have it replaced by Robirts in Redmond. Shane did the diagnosis for free. More
by Dale Breit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Thornton, Khrys Barnes
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Sep 20, 2023 -
Sep 20, 2023 -
Chevrolet of Bend responded
Thank you for sharing this review regarding your experience with us, Dale. I’d like to discuss this with you further if you could please contact me at your earliest convenience.Sincerely,Philip Valbert- General Manager
Helpful 0
September 02, 2023
SALES VISIT - USED
Purchased a Jeep with the Lithia 90 day warranty. Jeep has been in the shop 34 days of the 90 days warranty. No adjustments or compensation on the 90 day warranty. Jeep has been in the shop 34 days of the 90 days warranty. No adjustments or compensation on the 90 day warranty. More
by Mark
Employees Worked With
Chip
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Sep 05, 2023 -
Sep 05, 2023 -
Chevrolet of Bend responded
Mark, your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further.Sincerely,Charles Splees- Service Manager
Sep 06, 2023 -
Sep 06, 2023 -
Mark responded
Charles, just called Chevrolet of Bend and I'm told you are no longer the service manager and have not been service manager for over 6 weeks. Why would you respond to my review and want to discuss if this is the case?
Helpful 0
July 02, 2023
SALES VISIT - USED
I felt like the salesman I talked to was very knowledgeable & listen very carefully & was very willing to help me find the vehicle that would meet my need. knowledgeable & listen very carefully & was very willing to help me find the vehicle that would meet my need. More
by lundenbridge6
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Hetzler
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Jul 05, 2023 -
Jul 05, 2023 -
Chevrolet of Bend responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.Sincerely,Philip Valbert- General Manager
Helpful 0
April 16, 2023
SERVICE VISIT
Terry L in the service department is a liar and crook. Did the work on my vehicle without my approval. Illegal! Then they keep your car unless you pay them what they say! Did the work on my vehicle without my approval. Illegal! Then they keep your car unless you pay them what they say! More
by brianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Lussier
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Apr 18, 2023 -
Apr 18, 2023 -
Chevrolet of Bend responded
Brianna, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience.Sincerely,Charles Splees- Service Manager
Helpful 0
April 14, 2023
SERVICE VISIT
Terry L in the service department is a liar and crook. Did the work on my vehicle without my approval. Illegal! Then they keep your car unless you pay them what they say! Did the work on my vehicle without my approval. Illegal! Then they keep your car unless you pay them what they say! More
by brihaigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Splees, Terry Lussier, Khrys Barnes
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Apr 17, 2023 -
Apr 17, 2023 -
Chevrolet of Bend responded
I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this.Sincerely,Charles Splees- Service Manager
Helpful 0
April 04, 2023
SALES VISIT - NEW
Met Brian Bower today. I enjoyed having a good honest interview with him. I gave him my informatrion to find a good price on a 2018 Chevrolet Traverse or newer, with low mi I enjoyed having a good honest interview with him. I gave him my informatrion to find a good price on a 2018 Chevrolet Traverse or newer, with low miles on it or a new one economically priced to tow a trailer with.Five years ago my wife and I had the most unhappy experience we have ever had here. This was a "start over experience, with CHEVROLET". I hope.THANKS Brian More
by Dean
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian Bower
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Apr 06, 2023 -
Apr 06, 2023 -
Chevrolet of Bend responded
Dean, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.Sincerely,Christopher Wilson- General Sales Manager
Helpful 0
January 19, 2023
SERVICE VISIT
My service writer, assistant, service manager, Terrie Lussier is far and away the best service oriented person I have had at any dealership for my mini vehicle‘s in my 76 years. Terrie is very thorough, Lussier is far and away the best service oriented person I have had at any dealership for my mini vehicle‘s in my 76 years. Terrie is very thorough, efficient, courteous, and professional.Roger Vlach More
by rvlach64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Lussier
Report | Print
Jan 20, 2023 -
Jan 20, 2023 -
Chevrolet of Bend responded
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day.Sincerely,Charles Splees- Service Manager
Helpful 0
