Mobile Ticketing Guide - Plan Your Visit (2024)

  • Log In
  • View Tickets
  • Adding Tickets to Digital Wallet
  • Send Tickets
  • Receive Transfers

Mobile Ticketing Guide - Plan Your Visit (1)

Step 1

From the "Home" screen in the United Center App, tap "Tickets."

Mobile Ticketing Guide - Plan Your Visit (2)

Step 2

Tap on "Manage Tickets."

Mobile Ticketing Guide - Plan Your Visit (3)

Step 3

Log in using the email and password associated with your account.

Mobile Ticketing Guide - Plan Your Visit (4)

Step 1

Tap the event you wish to view.

Mobile Ticketing Guide - Plan Your Visit (5)

Step 2

Tap “View Barcode” to access the SafeTix™ barcode.
*Screenshots are not valid for entry at the United Center gates

Mobile Ticketing Guide - Plan Your Visit (6)

Step 3

Present the barcode at the United Center gates for entry into your event.

Mobile Ticketing Guide - Plan Your Visit (7)

Step 1

Tap “Add to Apple Wallet” or “Add to Google Play”. This allows you to access your tickets without an internet connection and is highly recommended.

Mobile Ticketing Guide - Plan Your Visit (8)

Step 2

Select which tickets you’d like to add to your digital wallet.

Mobile Ticketing Guide - Plan Your Visit (9)

Step 3

Once selected, confirm the tickets you want to add to your digital wallet.

Mobile Ticketing Guide - Plan Your Visit (10)

Step 4

Present your tickets in the digital wallet at the gates for entry into your United Center event.
*Digital wallet tickets do not have a barcode. Hold your phone near the scanner to scan your ticket

Mobile Ticketing Guide - Plan Your Visit (11)

Step 1

Tap “Transfer” to send tickets to another attendee.

Mobile Ticketing Guide - Plan Your Visit (12)

Step 2

Select the seats you’d like to transfer and tap “Transfer To”.

Mobile Ticketing Guide - Plan Your Visit (13)

Step 3

Select the recipient from your list of contacts or manually enter their information.
*Tickets can be sent via email address or text message.

Mobile Ticketing Guide - Plan Your Visit (14)

Step 4

Once the recipient information is selected or entered, tap “Transfer Ticket(s)”.

Mobile Ticketing Guide - Plan Your Visit (15)

Step 5

Once tickets are sent, the status of your transfer appears on the ticket.
*You are able to cancel the ticket transfer if they have not been accepted yet by tapping “Cancel Transfer”.

Mobile Ticketing Guide - Plan Your Visit (16)

Step 6

Once the recipient has accepted the tickets, the status will change to “Claimed” and the ticket will no longer be ablet to be managed.

Mobile Ticketing Guide - Plan Your Visit (17)

Step 1

When someone transfers tickets to you, you will receive an email or text. Click “Accept Tickets” in the email or tap the link in your text.

Mobile Ticketing Guide - Plan Your Visit (18)

Step 2

Sign in to your United Center ClickTix or Ticketmaster account. If you don’t have an account, you can create a new account.
*The address the email was sent to must match the address on your account to claim your tickets.

Mobile Ticketing Guide - Plan Your Visit (19)

Step 3

Once logged in you will see the details of your event and the confirmation that you accepted the tickets.

What are the benefits of Digital Tickets?
A digital ticket or mobile ticket is a convenient and flexible way to receive and manage tickets while increasing protection against paper ticket fraud. You’re probably already using your smartphone to attend movies or when you travel, so why not for live events? It’s our effort to make your United Center experience the very best. Digital tickets provide:

  • Quick and easy entry to the United Center using your mobile phone or smart device
  • Instant access to all your tickets through the United Center or Ticketmaster App
  • The ability to manage, send or sell your tickets anytime
  • Reduced risk of lost or forgotten tickets
  • An easy way to go green by printing less paper

How much does the app cost?
The app and mobile ticketing are FREE. There is no cost associated with managing your tickets on your smartphone, including accessing tickets for mobile entry, forwarding tickets, or selling tickets online.

How do I access my tickets on my smartphone?
Download the United Center or Ticketmaster app from the iTunes App Store or Google Play Store. Go to “Tickets” or “Manage Tickets.” Browse for the specific event you’re looking for and tap to see your tickets. When you get to the United Center, present your smartphone to the guest services representative to have your ticket scanned, or scan it yourself at a scanning pedestal. If you have guests and multiple tickets on your phone, swipe to navigate between them.

Can I print my ticket from home?
No. With the United Center utilizing Safetix™, all tickets are fully digital and only accessible on your mobile device. Print at home tickets (PDF) are no longer valid for entry. Your phone is your ticket.

Can I use a screenshot of my ticket?
No, a mobile ticket must be provided either within the app, the mobile website, or within your phone’s wallet to gain entry.

What is Safetix™?
Safetix™ is a new ticket technology that ties a unique, identifiable digital barcode to each ticket on a mobile device. The ticket is secured and identified via:

  • Safetix™ Barcode: An encrypted barcode that automatically refreshes to protect tickets from being screenshot or photocopied.
  • Safetix™ Wallet: This form of entry allows a contactless experience by tapping the phone against the scanner, rather than scanning a barcode. Once tickets are added to the wallet, Safetix™ Wallet further enhances security since it doesn’t reveal a barcode, eliminating the ability to take screenshots and replicate tickets. Safetix™ Wallet is currently only available with Apple Wallet. Android support is coming soon.

How do I know if I have Safetix™?
The Safetix™ barcode has a moving blue line that scrolls back and forth across the digital barcode. If your barcode does not have a moving blue line, the barcode is not valid for entry.

What happens if my ticket doesn’t scan properly?
We recommend turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.

What if I lose connectivity/can’t connect to my account at the United Center?
The Ticketmaster App includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the game. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an android user, you can save your tickets to your phone through Google Play.

When should I view my ticket?
We recommend that you view and add your tickets to your phone’s wallet at least 48 hours before the event.

What if my phone breaks, dies, or is lost/stolen before I arrive?
Simply come to the box office, present your ID and we can issue your ticket.

Can I have multiple tickets on a single phone?
Yes. We do, however, recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.

What if my entire party isn’t with me when I’m ready to enter?
Digital Tickets make it easy to send tickets to everyone in your party in advance. You can easily transfer each guest their own ticket in advance, allowing everyone to enter on their own.

How do I send a ticket?
It’s easy! Using the United Center or Ticketmaster app, sign into your account.

  • Select My Events, then tap the event you’d like to transfer tickets for.
  • Tap Transfer, select the ticket/s you’d like to send, and enter the recipient’s information.
  • You’re all set! We’ll send an email to your recipient to accept their tickets right in their account.
  • Sending multiple tickets? Simply complete the steps above for each ticket.

Does the person I send the tickets to need a Ticketmaster Account?
Yes. If they don’t have one already, they can easily create one in just a few minutes when they accept their tickets.

What if I forward tickets to the wrong person, can I recall the tickets?
Yes. You can reclaim tickets if they haven’t already been accepted by the recipient. We recommend double-checking the email just to be safe.

Can ticketholders transfer tickets after the event has started?
Yes. However, you may not sell tickets after the event has begun (if applicable).

Is my personal information secure?
Yes. Our venue is PCI compliant, give you the highest available security to ensure that your credit card and account password are all well-protected.

What if I don’t have a smartphone or have additional questions about Mobile Ticketing?
If you don’t have a smartphone, please email the United Center box office at boxoffice@unitedcenter.comor call (312) 455-4444 for assistance.

Mobile Ticketing Guide - Plan Your Visit (2024)

FAQs

What is the mobile ticketing process? ›

Mobile ticketing is the process whereby customers order, pay for, obtain, and validate tickets using mobile phones. A mobile ticket contains a verification unique to the holder's phone.

What is an example of mobile ticketing? ›

M-ticket examples. Intercom M-ticketing solution based on SMS, MMS and WAP technologies. The principle is very simple. When you buy a ticket on the Internet and entering your phone number, barcode ticket will be sent to your phone, which is your M-ticket.

What does mobile entry mean on Ticketmaster? ›

Mobile Entry is the easiest and safest way to access tickets to your events. When your event is Mobile only, or you selected Mobile Entry at checkout, your mobile phone is your ticket. With this delivery method, you'll only be able to access your tickets on your phone.

What is the difference between an eticket and a mobile ticket? ›

An eticket comes as a PDF attached to an email, which you can either open from your email or in our app. Mobile Tickets are just like etickets, except you can only open them directly in our app and you need to 'activate' the ticket before you use it. Mobile Tickets can't be shared or used on more than one device.

What does a mobile ticket look like? ›

A Mobile Ticket is a QR code that looks like a "broken chess board". You will receive it as a message on your phone, which can be opened a couple different ways, depending on your carrier.

What are the steps in ticketing system? ›

What Is a Ticketing System Process Flow?
  1. Submit a request. First, a user sends a message describing the issue they're having. ...
  2. Route the ticket. After submitting the request, the message goes through an internal routing process to reach an appropriate team member. ...
  3. Resolve the issue. ...
  4. Close the ticket.
Mar 17, 2023

How does ticketing work? ›

Ticketing systems centralize customer support requests from various channels into a single agent workspace. This allows all agents to search, reference, and respond to tickets regardless of where the conversation began.

What is a mobile ticket? ›

Mobile tickets, also known as e-tickets or digital tickets, are a convenient and paperless way to store access tickets for sporting events, public transport, attractions and similar on mobile devices.

What is ticketing tool in simple words? ›

A ticketing system is a tool that organizes customer support requests and automates service tasks. It converts customer queries into tickets, allowing support teams to track, prioritize, and resolve them efficiently.

How to get a mobile ticket from Ticketmaster? ›

An electronic ticket (eTicket) can be a Mobile Entry or Print-at-Home ticket. Sign into your My Account to find and access your eTicket. There can be a delay in accessing your ticket, but it will be available before your event. Having a Mobile Entry ticket is the easiest and safest way to access events.

Why can't I access my mobile tickets on Ticketmaster? ›

Why can't I access my mobile tickets yet? For some events, your mobile barcodes may have a delivery delay as an added security feature. Visit our FAQ What is a delivery delay? for more information. If you haven't received your tickets or can't see a ticket barcode two days before the event, contact Fan Support.

How to sell Ticketmaster mobile only tickets? ›

How do I sell tickets?
  1. Sign into your My Account.
  2. Select your order in My Events.
  3. Tap Sell and Sell Your Tickets. ...
  4. Select the tickets you want to sell and tap Continue.
  5. Follow the prompts, choose your pricing and enter a payout method. ...
  6. Review your listing and you're done.

Do you need to print out your e-ticket? ›

It is recommended, but not required, to print out an updated copy of your eTicket (or obtain a new copy from a ticket agent or an Amtrak kiosk) after you have modified your itinerary.

Will a screenshot of an eTicket work? ›

No, please do not screenshot your e-ticket as the QR code may be blurred or not sufficiently accurate to scan.

How do mobile ticket transfers work? ›

Mobile transfers are tickets that are delivered via an email or link from a third-party app and need to be presented from the third-party's app or mobile website with an Android device or iPhone. There's no need to worry if you don't receive your tickets right away.

How does electronic ticketing work? ›

The major difference is an e-ticket is located in an airline's computer database, instead of the passenger's suitcase. It is an electronic record of the traveler's airline reservation, containing information such as the time, date and place of the flight, airport, seat assignment and travel class.

References

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Terrell Hackett

Last Updated:

Views: 6113

Rating: 4.1 / 5 (52 voted)

Reviews: 91% of readers found this page helpful

Author information

Name: Terrell Hackett

Birthday: 1992-03-17

Address: Suite 453 459 Gibson Squares, East Adriane, AK 71925-5692

Phone: +21811810803470

Job: Chief Representative

Hobby: Board games, Rock climbing, Ghost hunting, Origami, Kabaddi, Mushroom hunting, Gaming

Introduction: My name is Terrell Hackett, I am a gleaming, brainy, courageous, helpful, healthy, cooperative, graceful person who loves writing and wants to share my knowledge and understanding with you.